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Description
FREE UK DELIVERY*
ON ALL ORDERS OVER £50
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Description
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RETURNS

At Dr Kruger customer satisfaction is a priority and all our customers are treated with up most importance.

All queries will be dealt with the best of our ability.

If you are not completely satisfied with your purchase we will gladly give you refund minus restocking charge, or exchange within 7days of receipt of goods.

Refunds or exchanges will only be given to items which are returned with original labels still attached, unworn, completely with undamaged packaging and in a saleable condition.

NB: As a matter of hygiene refunds and exchanges are not available on underwear, earrings or any other intimate items.

Once tags are removed then returns/exchanges will not be accepted.

Returned items will be subject to quality and originality inspection before processing refund or exchange.

Please note that if you wish to exchange goods you will need to pay for the return postage as well as re-delivery.

We are not responsible for postage costs of returning items.

We suggest you use a recorded delivery, as we will not be responsible for items lost or damaged in transit.

Please allow up to 5 days for refunds to appear on your bank statements/ credit cards.

Please note that no returns will be accepted in stores.

Your return items should be sent along with Valid Invoice/Returns Number/Downloaded Returns Form to address below:

Dr. Kruger
58 North Road
Lancaster
LA1 1LT
UK

Any items returned which do not comply with the returns policy will be sent back at your cost and will not be accepted for a refund.

This will not affect your statutory rights.

UK RETURNS AND REFUNDS

We accept unworn returns for exchange or refund within 7 days.

Please let us know preferably by email if you want to return an item and with return package remember to send valid invoice slip/returns form/returns number. All returns must be unworn and all original packaging must be included. All returned garments are inspected for wear/damage.

- Refunds will only be given within 7 days of receipt of order.
- Exchanges will only be given within 14 days of receipt of order.

All return postage is payable by the consumer.

Goods must be adequately sealed in original packaging. Please note Royal mail may reject any package that is not adequately wrapped.

EU AND INTERNATIONAL RETURNS AND REFUNDS

We accept unworn returns for exchange or refund within 14days.

Returned items will be subject to quality and originality inspection before processing refund or exchange.

Please note that if you wish to exchange goods you will need to pay for the return postage as well as re-delivery. All goods should be declared as unwanted returns for customs.
All returns should be addressed to:

Dr.Kruger
58 North Road
Lancaster
Lancashire
LA1 1LT
UK

For any queries please contact: support@drkruger.co.uk
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